Part 1 of ebook "Action-based quality management: Strategy and tools for continuous improvement" has presents the following content: quality management and performance in the hotel industry - a literature review; two views for understanding how TQM fosters learning and value innovation - absorptive capabilities and action-based management; an application of SERVQUAL model in terms of chaves; management by processes - an effective tool for employee motivation;...
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Ebook Action-based quality management: Strategy and tools for continuous improvement - Part 1
Ebook Action-based quality management: Strategy and tools for continuous improvement - Part 1
Số trang: 102
Loại file: pdf
Dung lượng: 1.08 MB
Lượt xem: 17
Lượt tải: 0
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Action-based quality management Quality management Management by processes Employee motivation Key business results Quality management model Measure quality managementTài liệu có liên quan:
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