Chapter 5 - Writing good-news and neutral messages. After studying this chapter, you should be able to: Properly assess the reader's likely reaction to your message; describe the general plan for direct order messages; write clear, well-structured routine requests for information; write direct, orderly, and friendly favorable responses;...
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Lecture Business communication (2/e): Chapter 5 - Flatley, Rentz, Lentz
Lecture Business communication (2/e): Chapter 5 - Flatley, Rentz, Lentz
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