The first edition of Managing Quality sold well and the second and third editions sold even morecopies which, according to the publisher, is unusual for a book of this type. The fourth editionbuilds on the success of these previous editions.In the book the term total quality management (TQM) is used to describe the process of transformationby which all parts of the organization have a focus on quality with the ultimate objectiveof customer satisfaction and delight. Some people argue that the term TQM has fallen out of use,with directors and managers regarding it as a fallen star and a jaded concept....
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Managing Quality - Fourth Edition
Managing Quality - Fourth Edition
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Quality Management Management in TQM The Received Wisdom TQM Adoption Sustaining TQM Business Context of TQMTài liệu có liên quan:
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