In this paper the concept of service quality in supply chain has been investigated in the health system. This article aims to fill the gap in the literature by providing evidence about patients’ satisfaction and loyalty regarding the health-care they experienced from Indonesia private hospitals by supply chain strategy. This research was conducted using the data from the consumers who received services from 4 different private hospitals in Surabaya, Indonesia.
Nội dung trích xuất từ tài liệu:
The impact of supply chain management in service quality dimension on patient perception and hospital performance: Switching cost as a moderation
The impact of supply chain management in service quality dimension on patient perception and hospital performance: Switching cost as a moderation
Số trang: 11
Loại file: pdf
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Thông tin tài liệu:
Tìm kiếm theo từ khóa liên quan:
Tạp chí Quản lý chuỗi cung ứng Supply chain management Supply chain Service quality dimension Patient perception Hospital performance Switching costTài liệu có liên quan:
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