Total quality management, now a well known idea, is a philosophy of management forcontinuously improving the quality of products and processes. The idea is that thequality of products and processes is the responsibility of everyone who is involvedwith the development and/or use of the products or services. TQM involvesmanagement, workforce, suppliers, and even customers, in order to meet or exceedcustomer expectations. The common TQM practices are cross-functional productdesign, process management, supplier quality management, customer involvement,information and feedback, committed leadership, strategic planning, cross-functionaltraining, and employee involvement. Six Sigma is a business management strategywhich seeks to improve the quality of process outputs...
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TOTAL QUALITY MANAGEMENT AND SIX SIGMA
TOTAL QUALITY MANAGEMENT AND SIX SIGMA
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