Lecture Supervision in the hospitality industry: Applied human resources (Fifth edition): Chapter 11 - Jack E. Miller, John R. Walker, Karen Eich Drummond

Chapter 11 - Planning and organizing. This chapter presents the following content: The nature of planning, types of plans and planning, planning for change, planning your own time, organizing for success.
Nội dung trích xuất từ tài liệu:
Lecture Supervision in the hospitality industry: Applied human resources (Fifth edition): Chapter 11 - Jack E. Miller, John R. Walker, Karen Eich Drummond Chapter11PlanningandOrganizing • TheNatureofPlanning • TypesofPlansand Planning • PlanningforChange • PlanningYourOwnTime • OrganizingforSuccess 1TheNatureofPlanning • Planning:lookingaheadtochartthe bestcoursesoffutureaction. • Strategicplanning:Longrange planningtosetorganizationalgoals, objectives,andpoliciestodetermine strategies,tactics,andprogramsfor achievingthem. – Topmanagementmakesstrategicplans. – MiddleManagementmakesannual plans(toimplementtheabove). – Forsupervisorstheplanningperiodis usuallyaweek,day,orshift(todeal withdailywork). 2TheManagementProcess • Planwhatistobedone • Organizehowitistobe doneincludingstaffing andcoordinating • Directtheworkthatisto bedone • Controlorevaluatewhat hasbeendone 3ThePlanningProcess • Definethepurposeorproblem andsetobjectives • Collectandevaluatedata relevanttoforecastingthefuture (focusonthepresent) • Developalternativecoursesof action • Decideonthebestcourseof action • Carryouttheplan4 Forecasting• Forecasting:Predicting futureneedsonthebasisof historicaldata,present conditions,andassured future.• Forecastingcontrols staffing,purchasing,and productiondecisions.• Forecastingisavery importantfunction! 5TheRiskFactor • Youreduceriskwhenyoucollect relevantdataandapplyittoyour forecast. • Insomefoodservicesthedegreeof certaintyabouttomorrowishigh. • ContingencyPlan:Reduceriskby havingaalternateplaninreserve. • Keepingrecordscanreducetherisks forrepetitivesituations. • Consultingwithpeoplethathavemore experiencealsocanhelptoreducerisk. 6QualitiesofaGoodPlan • Providesaworkablesolution andmeetsthestatedobjectives. • Iscomprehensive;itraisesall relevantquestionsandanswers them. • Minimizesthedegreeofrisks. • Isspecificastotime,place, supplies,tools,etc. • Isflexible(canbeadaptedtoa changeinthesituation). 7TypesofPlansandPlanning • StandingPlan:establishedroutine, formula,orsetofproceduresdesigned tobeusedinareoccurringsituation. • Theystandardizeactionssothe supervisorsneedtomanageisreduced toseeingthatworkersmeetstandards anddealingwithunexpectedevents knownasmanagementbyexception. • Potentialdrawback:Rigidity,must makethemflexibleenoughtodealwith dailyrealities. • Theseplansmustbeupdatedregularly. 8TheSingleUsePlan • Aonetimeplandeveloped forasingleoccasionor purpose. • Theamountoftimeyou spendonitdependsonits natureandimportance. • Oftenitspurposeisamajor changeofsomesortor budgets. 9DaybyDayPlanning • Toppriorityofthefirstline supervisor. • Primaryconcerniswhatisto bedone,whowillbedoingit, andadjustingvariousstanding plans. • Planbeforethedaybegins. • Establishroutinessimplify planning. • Wheneverpossiblereduce risksbyincreasing predictability. 10 PlanningforChange• Defineproblemandset objectives• Gatherpast,present,and probablefuturedata• Evaluateprosandcons, generatealternatives• Makethenessicary decisions• Implementtheplan 11PlanningforChange • Planningforchangemust bedonecarefullyand thoroughly. • Itisverymuchlikemaking otherplansbutthemain differencesaretheextentof forecasting,thedegreeof risk,andprovidingforthe impactofthechange. 12 WorkersResponseandResistance• Workersrespondtochange through:resistance,insecurity, anxiety,resentmentofpersonal loss ...