Phát triển thị trường - chiến lược và kế hoạch

Các chuỗi giá trị là một công cụ để xác địnhlà tạo ra giá trị khách hàng nhiều hơnbởi vì mỗi công ty là một tổng hợp củatiểu học và hỗ trợ hoạt độngthực hiện để thiết kế, sản xuất, thị trường,cung cấp, và hỗ trợ sản phẩm của mình.
Nội dung trích xuất từ tài liệu:
Phát triển thị trường - chiến lược và kế hoạch 2 Developing Marketing Strategies and PlansMarketing Management, 13th ed Chapter Questions • How does marketing affect customer value? • How is strategic planning carried out at different levels of the organization? • What does a marketing plan include?Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall 2- 2 Three V’s Approach to Marketing • Define the value segment • Define the value proposition • Define the value networkCopyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall 2- 3 What is the Value Chain? The value chain is a tool for identifying was to create more customer value because every firm is a synthesis of primary and support activities performed to design, produce, market, deliver, and support its product.Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall 2- 4 Core Business Processes • Market-sensing process • New-offering realization process • Customer acquisition process • Customer relationship management process • Fulfillment management processCopyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall 2- 5 Characteristics of Core Competencies • A source of competitive advantage • Applications in a wide variety of markets • Difficult to imitateCopyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall 2- 6 Table 2.1 Becoming a Vigilant Organization • Can we learn from the past? • How should the present be evaluated? • What do we envision for the future?Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall 2- 7 What is Holistic Marketing? Holistic marketing sees itself as integrating the value exploration, value creation, and value delivery activities with the purpose of building long-term, mutually satisfying relationships and coprosperity among key stakeholders.Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall 2- 8 What is a Marketing Plan? A marketing plan is the central instrument for directing and coordinating the marketing effort. It operates at a strategic and tactical level.Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall 2- 9 Levels of a Marketing Plan • Strategic • Tactical • Target marketing • Product features decisions • Promotion • Value proposition • Merchandising • Analysis of • Pricing marketing • Sales channels opportunities • ServiceCopyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall 2-10 Corporate Headquarters’ Planning Activities • Define the corporate mission • Establish strategic business units (SBUs) • Assign resources to each SBU • Assess growth opportunitiesCopyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall 2-11 Good Mission Statements • Focus on a limited number of goals • Stress major policies and values • Define major competitive spheres • Take a long-term view • Short, memorable, meaningfulCopyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall 2-12 Major Competitive Spheres • Industry • Products • Competence • Market segment • Vertical channels • GeographicCopyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall 2-13 Rubbermaid Commercial Products, Inc. “Our vision is to be the Global Market Share Leader in each of the markets we serve. We will earn this leadership position by providing to our distributor and end-user customers innovative, high-quality, cost- effective and environmentally responsible products. We will add value to these products by providing legendary customer service through our Uncompromising Commitment to Customer Satisfaction.”Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall 2-14 Motorola “The purpose of Motorola is to honorably serve the needs of the community by providing products and services of superior quality at a fair price to our customers; to do this so as to earn an adequate profit which is required for the total enterprise to grow; and by doing so, provide the opportunity for our employees and shareholders to achieve their personal objectives.”Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall 2-15 eBay “We help people trade anything on earth. We will continue to enhance the online trading experiences of all—collectors, dealers, small businesses, unique item seekers, bargain hunters, opportunity sellers, and browsers.”Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall 2-16 ...